30 Days Free Returns

We want your BIMBA Y LOLA shopping experience to feel clear and simple. Eligible items may be returned within 30 days of delivery under our 30 Days Free Returns service.

Return eligibility

To be eligible for a return, the item must be in its original condition and suitable for review once received.

• The item must be unworn, unused, unwashed, and undamaged.
• All original tags, labels, packaging, and accessories should be included when applicable.
• The item must be returned within the 30-day return window.
• The return must be started through customer service before the item is sent back.
• Proof of purchase, such as an order number or confirmation email, may be required.

Item condition

Returned items are inspected after they are received. Items that show signs of wear, use, washing, damage, stains, odors, alteration, or missing original components may not qualify for a refund.

Please package your return carefully to help protect the item during transit.

Non-returnable items

Certain items may not be eligible for return unless they arrive damaged, defective, or incorrect.

• Items that have been worn, used, washed, altered, or damaged after delivery.
• Items missing original tags, packaging, accessories, or included components.
• Items marked as final sale or non-returnable on the product page or at checkout, if applicable.
• Gift cards, store credit, or other digital value items, if offered.
• Items returned without first contacting customer service for return instructions.

How to start a return

Customers must contact customer service first before sending any return. Returns sent without contacting customer service first may not be accepted.

1. Email us at [email protected].
2. Include your order number, full name, email address used at checkout, and the item you would like to return.
3. Tell us the reason for the return and include photos if the item is damaged, defective, or incorrect.
4. Wait for our customer service team to provide the correct return instructions and return details.
5. Send the item back only after receiving return instructions from customer service.

Return shipping cost

Eligible returns are covered under our 30 Days Free Returns service. Customer service will provide the correct return instructions and return details after your return request is reviewed.

Do not send items to any address before contacting customer service. Returns sent without prior return instructions may be delayed, refused, or not accepted.

Refund process

Once your returned item is received, it will be inspected to confirm return eligibility and item condition. If the return is approved, your refund will be processed within 3–15 days after the returned item is received and inspected.

Refunds are generally issued to the original payment method used for the order. The time it takes for the funds to appear may vary depending on your bank, card issuer, or payment provider.

Shipping, promotional adjustments, discounts, and payment-provider timing may affect the final refund display depending on the original order details.

Exchanges

If you need a different size, color, or item, please contact customer service at [email protected] before sending anything back.

Exchange availability may depend on product stock and item eligibility. If an exchange is not available, customer service can guide you through the return process for the original item.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at [email protected] so we can review the issue.

• Include your order number and the email address used at checkout.
• Describe the issue clearly.
• Attach photos of the item, packaging, and shipping label if available.
• Wait for customer service instructions before returning the item.

Final sale rules

Items marked as final sale or non-returnable on the product page, cart, checkout page, or order confirmation may not be eligible for return or exchange unless the item arrives damaged, defective, or incorrect.

If you are unsure whether an item is eligible, contact customer service before starting a return.

Contact us

For return questions, exchange requests, refund updates, or help with damaged or incorrect items, contact BIMBA Y LOLA customer support.

[email protected]

To help us assist you faster, please include your order number, the email address used at checkout, the item you would like to return, and a clear description of your request.