Contact Us

BIMBA Y LOLA / Contact

Contact Us

Need help with your BIMBA Y LOLA order, delivery, return, exchange, account, or product question? Our support team is here to help.

Email

Customer support

For assistance, email our customer support team at:

We aim to respond within 24–48 hours. Sending complete details in your first message helps us review your request more efficiently.

Support

How we can help

Order Support

Questions about order status, order details, order updates, or help reviewing a recent purchase.

Shipping Support

Help with delivery questions, shipping updates, package concerns, or address-related order details.

Returns & Exchanges

Guidance for return or exchange questions, including item details and order-related information.

Product Questions

Assistance with sizing, materials, colors, availability, product details, and styling questions.

Account Help

Support for account access, saved information, checkout details, or general account questions.

General Questions

Help with any other BIMBA Y LOLA shopping question that does not fit the topics above.

Details

What to include

To help us assist you faster, please include the most relevant details in your message.

  • Your full name and the email address used at checkout.
  • Your order number, if your request is order-related.
  • The product name, color, size, or item reference, if applicable.
  • A clear description of your question or concern.
  • Photos, if they help explain a product, delivery, return, or exchange issue.

Use the contact form on this page if available, or email us directly at [email protected]. Please do not include sensitive payment information in your message.

Hours

Customer service hours

Our customer service hours are Monday–Friday, 9:00 AM–6:00 PM.

Messages sent outside customer service hours will be reviewed during the next available support period.

Privacy

Your information

We use the information you provide to review and respond to your customer support request. Your message details are handled with care and used only as needed to assist with your inquiry.

For your protection, avoid sending card numbers, passwords, or other sensitive payment details by email or contact form.

Support

We are here to help

Thank you for contacting BIMBA Y LOLA. Whether you need help with an order, shipping, returns, exchanges, product questions, or account support, we will do our best to respond clearly and promptly.