Your privacy

BIMBA Y LOLA respects your privacy. This policy describes the types of information we may collect from you, how we use that information, and the choices you may have regarding your personal information.

By using the BIMBA Y LOLA website, creating an account, placing an order, contacting us, or subscribing to email updates, you acknowledge the practices described in this Privacy Policy.

Information we collect

We may collect information you provide directly, information related to your orders, and technical information collected when you use our website.

How we use information

BIMBA Y LOLA uses collected information to operate the website, process orders, provide customer support, improve the shopping experience, and communicate with customers.

• To process, confirm, fulfill, ship, and update your orders.
• To manage returns, exchanges, refunds, and customer service requests.
• To respond to product questions, account requests, and support messages.
• To improve website performance, navigation, security, and customer experience.
• To detect, prevent, and respond to fraud, abuse, security risks, or unauthorized activity.
• To send service-related communications, including order confirmations, shipping updates, and policy notices.
• To send marketing emails if you subscribe or otherwise agree to receive them.

Order processing

When you place an order with BIMBA Y LOLA, we use your information to confirm the purchase, process payment, prepare shipment, provide tracking updates, handle customer support, and manage returns or exchanges when applicable.

We may use order information to contact you about your purchase, confirm delivery information, resolve address issues, review payment or fraud concerns, or respond to questions about your order.

Payment information

Payments may be processed through PayPal, Stripe, or credit card payment options available at checkout. Payment details are handled by the selected payment processor according to its own security and privacy practices.

BIMBA Y LOLA does not ask you to send full payment card numbers, passwords, or sensitive payment credentials by email. Please do not include sensitive payment information when contacting customer support.

Cookies and analytics

BIMBA Y LOLA uses cookies and similar tracking technologies to help the website function, remember preferences, support shopping cart features, understand website activity, and improve the customer experience.

Cookies and analytics tracking may help us understand how visitors use the website, which pages are viewed, how customers interact with products, and how we can improve navigation, performance, and content.

• Essential cookies support checkout, cart, account, and security functions.
• Preference cookies may remember settings or shopping preferences.
• Analytics cookies may help us measure website performance and visitor activity.
• Marketing cookies may help us understand engagement with promotions or email campaigns.

You may be able to manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Email marketing

If you subscribe to BIMBA Y LOLA email marketing, we may use your email address to send updates about products, promotions, offers, store news, and related shopping content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at [email protected]. Even if you unsubscribe from marketing messages, you may still receive service-related emails about orders, returns, account activity, or policy updates.

Service providers

BIMBA Y LOLA may share limited information with service providers that help us operate the store and provide customer services. These may include providers that support website hosting, payment processing, order fulfillment, shipping, customer support, email delivery, analytics, fraud prevention, and technical operations.

Service providers are expected to use the information only as needed to provide services to BIMBA Y LOLA and to protect it according to appropriate security standards.

Data security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

No method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee that the website, payment process, or communications will always be fully secure.

Data retention

BIMBA Y LOLA keeps personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, recordkeeping, fraud prevention, legal compliance, and dispute resolution.

Retention periods may vary depending on the type of information, the reason it was collected, order history, account activity, support needs, and applicable requirements.

Customer privacy rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, portability, or objection to certain processing activities.

To submit a privacy request, contact us at [email protected]. We may need to verify your identity before processing your request.

Children’s privacy

The BIMBA Y LOLA website is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the request.

International users

If you access the BIMBA Y LOLA website from outside the location where our store systems or service providers operate, your information may be processed or stored in a location different from your own.

By using the website or placing an order, you understand that your information may be handled as needed to provide the store, process purchases, deliver orders, and respond to customer support requests.

Policy updates

BIMBA Y LOLA may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Your continued use of the website after a policy update means you acknowledge the updated Privacy Policy. Please review this page periodically to stay informed.

Contact information

For privacy questions, customer support, order-related requests, or help with your information, contact BIMBA Y LOLA.

[email protected]